1. General. This agreement governs warranty intake and servicing (RMA — Return Merchandise Authorization) between the Customer and IT Sales.

2. Warranty period. The warranty period is the one set by the manufacturer. The start date is determined from the sales documents.

3. Warranty case. A warranty case is a defect caused by the manufacturer. The following are NOT covered: mechanical damage, liquid damage, traces of unauthorized repair, electrical surges.

4. Intake. The Customer submits a request through the portal with the serial number, issue description, and contact details. A unique ticket number is assigned to the device.

5. Turnaround. Standard diagnostics time is up to 5 business days. Repair time depends on parts availability and is agreed separately.

6. Data. The Customer is responsible for backing up data. The service center is not liable for loss of information stored on the device.

7. Denial. If terms of use have been violated, the service center may deny warranty service and offer paid repair instead.

8. Storage. Completed devices are stored free of charge for 30 days from the pickup notification date.

9. Personal data. By registering, the Customer consents to processing of personal data for the purposes of this agreement.

10. Acceptance. Checking the "I accept" box constitutes unconditional acceptance of all terms above.